FREQUENTLY ASKED QUESTIONS REGARDING CLASS CANCELLATIONS TERMS & WAITLISTS

Class Cancellation and Refund Policy

If you are no longer able to attend please cancel your space to ensure your teacher knows not to expect you

If a class is cancelled 3 hours or more before the class is due to start the class will automatically be returned to your account (this is an ‘early cancel’)

If a class is cancelled less than 3 hours before the class is due to start you will be charged (this is a ‘late cancel’)

Whilst on a 1 Month Membership (Flex of Unlimited) or YK Contract, if you ‘late cancel’ or do not attend a class, you will be automatically charged a £7.50 late cancellation fee

All classes must be cancelled through the Mind Body Software within cancellation period in order to avoid a charge – please do not cancel over the phone or over email

In the unlikely event that Yoga Kula cancels a class, any class passes associated will be re-credited to your Mindbody Account

Reiki 121’s have a 48 hour cancellation window and must be rebooked within 1 month of the date of purchase if cancelled

Events, Private 121’s and small group sessions once booked and confirmed are non-refundable and non transferable

Waitlist

If a class is full, you may have the option to add yourself to the waitlist

If a space becomes available 3+ hours before the class is due to start the system will automatically move you from the waitlist onto the class and send you an email confirming you have received a space - please ensure you are opted in to receive emails

If you add yourself to the waitlist, you are then subject to the class cancellation terms and must cancel your space 3+ hours before the class is due to start to avoid loosing the associated pass or being charged a late cancellation fee is you are on a Membership

Teacher Class Cover

On occasion to keep the classes running to schedule we may have to organise a cover teacher to take the class. Please note this cover teacher might not be from our list of regular teachers but all cover teachers are qualified and certified yoga teachers. Please check who is teaching your class before you attend the studio

Covid-19

Studio Class passes purchased outside of a Covid-19 lockdown will not be extended or refunded. We are providing a high value alternative ONLINE option which is available for use regardless of lockdown circumstances so please support us by using it

In a lockdown situation all classes, courses, pop-ups and immersions are offered online

Terms & Conditions

To view our full terms and conditions please click here.