Frequently Asked Questions: Cancellations, Waitlists & More
Class Cancellations
Timetable Classes
Cancel 3+ hours before class: your credit will be returned to your account.
Cancel within 3 hours of the start time or don’t attend:
a. If you’re on a class pass or fixed membership (1, 5, 10 classes), you’ll lose the pass.
b. If you’re on an unlimited membership, you’ll be charged a £7.50 late cancellation / no-show fee.
All cancellations must be made through Momence. Please don’t cancel by phone or email.
If Yoga Kula cancels a class, the pass will automatically be returned to your account.
Events & Other Bookings
Pop Ups, Workshops, Immersions & Day Retreats: cancel at least 72 hours before and your pass will be returned to your account. Cancellations within 72 hours are charged in full.
Therapies: require 24+ hours’ notice to cancel or reschedule.
121s, private events, retreats, specialist courses & trainings: non-refundable once booked. Please check the event information for any specific policies.
If Yoga Kula cancels an event, the pass will be returned to your account.
Please note: all passes, events, memberships and bookings are non-refundable once purchased.
Waitlist
If a class is full, you may have the option to add yourself to the waitlist
If a space becomes available 3+ hours before the class is due to start the system will automatically move you from the waitlist onto the class and send you an email and text confirming you have received a space - please ensure you are opted in to receive emails and/or text alerts
If you add yourself to the waitlist, you are then subject to the class cancellation terms and must cancel your space 3+ hours before the class is due to start to avoid loosing the associated pass or being charged a late cancellation fee if you are on a Membership
Any spaces that become available less than 3 hours before the class start time will be opened up to everyone on the waitlist to book on a first come first served basis
Teacher Class Cover
On occasion to keep the classes running to schedule we may have to organise a cover teacher to take the class. Please note this cover teacher might not be from our list of regular teachers but all cover teachers are qualified and certified yoga teachers. Please check who is teaching your class before you attend the studio
Terms & Conditions
These Terms explain how our classes, events, memberships and services work. Please read them carefully before booking. By using our website, Momence booking system, or attending a class, you agree to these Terms.
1. General
Yoga Kula Ltd: Suite 2A, Chapel Allerton House, Leeds, LS7 4NY.
Contact: info@yogakulaleeds.co.uk | 07445 625645.
We may update these Terms from time to time; the version on our website is always the current one.
2. Health & Participation
You are responsible for your own health and safety in class. Please let your teacher know about any injuries, health changes or pregnancy before practice.
Our classes are not a substitute for medical advice. If unsure, consult a doctor before taking part.
We may refuse or adapt participation if we believe it is unsafe.
3. Studio Etiquette & Code of Conduct
Please arrive 10 minutes before your class is due to start; late arrivals will not be permitted entry once class has begun. No refunds or credits are given if entry is refused due to lateness.
All students and teachers are expected to follow the Yoga Kula Code of Conduct, which sets out standards of respect, inclusivity and professionalism. The Code is available on our website and in-studio.
To view our code of conduct please click here.
4. Prices & Payment
All prices are in GBP and include VAT where applicable.
Payment is taken at the time of booking via Momence.
We may update prices, but changes do not affect existing confirmed bookings.
5. Classes & Cancellations
All timetable classes (studio & online)
Cancel at least 3 hours before the class start time for a class credit to be returned to your account for use on another class.
Cancellations within 3 hours or no-shows = class/credit lost.
Unlimited members: a £7.50 late cancellation/no-show fee applies.
If we cancel a class, a class credit will be returned to your account for use on another class.
6. Events & Specialist Courses
(Includes pop-ups, workshops, immersions, retreats, and multi-week courses)
Pop ups / Workshops / Immersions / Day Retreats:
Cancel 3+ days before the class start time for the credit to be returned to your account for use on another class.
Cancel within 3 days or no-shows = class/credit lost.
Specialist courses (multi-week):
Non-refundable once booked.
Missed sessions are not refunded.
If we cancel or make significant changes, you will receive a refund or credit.
7. Memberships
Memberships are billed monthly via the card attached to your Momence account until cancelled.
3-month memberships: minimum 3 months, cannot be cancelled early.
12-month memberships: minimum 12 months, cannot be cancelled early. There is the option to pause for up to 2 months per year (in one or two blocks) if you give at least 7 days’ notice before your billing date.
Unused classes do not roll over.
Cancellations: after the minimum term has ended, you will receive an email notification to advise you that your membership will renew for another term, you must give 7 days’ notice before your billing date to stop the renewal.
Perks (view membership terms) are valid while membership is active.
Unlimited members: subject to the £7.50 late cancellation/no-show fee.
Over 60’s, NHS & Student discounts are available on some plans upon request (proof of age or eligibility may be required).
8. Class Passes
Class Passes are valid for the period stated at purchase (e.g. 1 month).
They are non-refundable once purchased.
Expired sessions can not be reinstated or extended.
9. Gift Vouchers & Credits
Gift vouchers are valid for 6 months and are non-refundable.
Credits are not redeemable for cash and expire in line with issuing terms.
10. Promotions & Discounts
Discounts cannot be combined.
Promotions run for fixed periods and may be withdrawn at any time.
11. Changes to Services
Teachers, class styles and schedules may change at short notice.
We may switch classes online or temporarily close for maintenance or events.
12. Media & Recordings
We may occasionally film or photograph classes for marketing. Let us know if you prefer not to appear.
Participants may not take pictures, record or live-stream without permission during classes. However please feel free to capture content for your social media channels pre and post class of yourself - to include anyone else in a picture or video whilst in the studio, please ensure you receive permission.
13. Intellectual Property
All course materials, handouts, videos, event copy and website content remain the property of Yoga Kula or our licensors.
You may not copy, share or use them for commercial purposes without written consent.
14. Liability
Nothing limits liability for death or personal injury caused by our negligence, or for fraud.
Otherwise, we are not liable for indirect losses. Our total liability is capped at the amount you paid in the 3 months before the claim.
15. Force Majeure
We are not responsible for cancellations or changes due to events beyond our control (e.g. extreme weather, public health measures, transport disruption). We will always try to offer alternatives where possible. In a lockdown situation (such as Covid-19) all classes, courses, pop-ups and immersions are offered online.
16. Complaints
Please raise any concerns via info@yogakulaleeds.co.uk. We aim to reply within 5 working days.
17. Privacy
See our Privacy Policy for details on how we handle your personal data.
18. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction.