TEACHER TRAINING COURSE TERMS + CONDITIONS
Yoga Kula Teacher Training Trainee Code of Conduct
For the course to be as harmonious as possible we have a code of conduct in place which we expect everyone to abide by:
-Please arrive no later than 5 mins before the session is due to begin
-Please ensure you tidy up after yourself after being in the studio which includes washing up any cups, hoovering up any crumbs, tidying props and leaving the studio in good order
- Please ensure you are a positive and supportive member of the group which includes being solution focussed and proactive for yourself and others if/when required
- Please ensure your communications and interactions with all Yoga Kula personnel are polite, proactive, productive and solution focussed at all times
-Please bring a positive and solution focussed approach to the group over your communication channels such as What’s App, we understand challenges arise but be conscious how we approach them as your energy will affect everyone else in the group
- Please ensure (if required) you have emotional support in place for the duration of the course (and beyond) – you may want to employ professional support if you have behavior patterns which may crop up under times of pressure, insecurity and growth (you may go through a range of emotions as you are learning lots of new concepts/ideas and skills)
- Please bear in mind any disrespectful or disruptive members of the cohort will be asked to leave the course if their presence is affecting others in a negative way be it Yoga Kula Personnel or other members of the cohort – such situations will be discussed by the YK board and it is at their discretion if the cohort member is to remain on the course or is to be removed
- Please ensure you read the handbook from front to back once you receive your printed copy, Yoga Kula are happy to answer questions but when they are in the handbook you will be referred back to this important resource
- Please ensure you attend the weekends and if you are unable to get in touch with your course leader to get permission to be absent ttc@yogakulaleeds.co.uk , if you miss too much of the course you may be asked to leave the course – please see handbook for full details
- Please ensure you read and understand the course terms and conditions in full.
- Trainees can only begin to teach yoga to the general public and/or teach in a paid capacity once it has been agreed by the course leader - please get in touch if these opportunities arise for you during the course
- Trainees must only teach what they know and recognise their own limits and scope of practice and where necessary refer students to seek alternative instruction, advice or treatment.
- Over the duration of the course and upon graduation trainees must endeavor to teach yoga safely, be insured to teach, hold a first aid certificate, follow best practice and be in ongoing enquiry around ethics in yoga
Leaving the Course
• If you are asked to leave the course (for transgression of the code of conduct) by the Yoga Kula Academic Board you will not receive a refund and you waive any right to pursue any claim against Yoga Kula.
• If you leave the course on your own behalf you will not receive a refund either partial or full
• If you have to leave the course due to a debilitating or serious illness we may offer you a deferral to a future course (if a space is available) but this is at the discretion of the academic board and Yoga Kula Ltd. Deferral to another course, if offered, will be subject to any increase in course fees and associated administration fees.
YOGA KULA TEACHER TRAINING TERMS AND CONDITIONS
DEFINITIONS
“Addendum” means the Addendum attached to the conditions;
“Application” means the Application by you for a place on the Course;
“Application Form” means the technique you use to make an Application – this may be the submission of an application form on the Website or a full application form submitted by email or post.
“Business” includes a trade or profession;
“Commencement Date” the first day of the Course requiring your attendance, as detailed within a communication from Yoga Kula or as otherwise notified to you;
“Consumer” means an Individual who is not engaging for relevant purposes in any Business capacity;
“Course” means the Yoga Teacher Training Course advertised on the Website and elsewhere for which you have submitted an Application and in respect of which you have successfully undertaken a suitability interview;
“Course Fees” means the fees charged by Yoga Kula Limited in respect of a course, support services, course materials, awarding body fees, and payable by you;
“Deposit” means the sum in pounds sterling payable by you to secure a place on a Course;
“Yoga Kula” or “we, us or our” means Yoga Kula Limited (Company Number 8908917) whose registered office is BJH Accountancy Ltd - 11 Small Street, Chirton, Devizes, Wiltshire, SN10 3QR and whose main business address is Suite 2a, Chapel Allerton House, 114 Harrogate Road, Chapel Allerton LS7 4NY;
“Individual” means any natural person who is acting for purposes wholly or mainly outside his or her trade, business, craft or profession;
“Suitability Interview” means an interview at which Yoga Kula assesses your suitability for the course following on from your application and subsequent to which acceptance of you on the Course;
“Website” means the website under the domain name https://www.yogakulaleeds.co.uk ;
“you, your” or “trainee” means the student on the Course;
Each reference in these Terms and Conditions to writing and any similar expression includes electronic communications whether sent by e-mail, fax or other means.
Information About Us
2.1 — The Website is a site operated by us. We are registered in England and Wales under Company Number 8908917 whose registered office is at BJH Accountancy Ltd - 11 Small Street, Chirton, Devizes, Wiltshire, SN10 3QR and whose main business address is Suite 2a, Chapel Allerton House, 114 Harrogate Road, Chapel Allerton LS7 4NY.
2.2 — Our teacher training course is registered and approved by Yoga Alliance Professionals.
2.3 — All of our tutors are fully qualified yoga teachers. Our Senior Yoga Teachers are registered as such with Yoga Alliance Professionals.
Your Status
By making an Application you warrant that:
3.1 — You are legally capable of entering into binding contracts;
3.2 — You are at least 18 years old; and
3.3 — You are dealing as a Consumer.
General
4.1 — These Terms and Conditions govern the sale and provision of the Course by us and will form the basis of the contract between us and you. Before taking up your place on the course please ensure that you have read these Terms and Conditions carefully.
4.2 — Your submission of an Application will constitute a request by you to take a place on the Course on these Terms and Conditions and at the price of the Fee. After submitting an Application, you will receive an email from us acknowledging that we have received your Application and informing you about these terms. Please note that this does not mean that your Application has been accepted. Other than in exceptional circumstances, we shall invite you to a Suitability Interview at our studios to assess your suitability for a place on the Course.
4.3 — If following the Suitability Interview we deem you to be an appropriate person to attend the Course, we shall accept your offer and confirm a place for you on the Course, conditional upon payment of the Deposit. The agreement made with you at our studios will be legally binding at that stage.
4.4 — We shall ensure that the following information is given or made available to you prior to the formation of the contract between us and you save for where such information is already apparent from the content of the transaction.
4.4.1 — The Course which we will be providing;
4.4.2 — Our identity and contact details for the Course;
4.4.3 — The total price for the Course;
4.4.4 — Arrangements for payments;
4.4.5 — Our complaints handling policy which is obtainable on request at our studios. Please be aware course complaints will only be considered while the course is in progress. Once the course is completed the course ends and you waive your right to make a complaint about the course on any basis.
4.5 — By making a booking you agree to be bound by these terms and conditions which shall prevail over any inconsistent terms or conditions contained or referred to in any other documents.
4.6 — We draw your attention to Clause 13 in relation to limitation and exclusion of our liability to you.
Providing the Course
5.1 — As required by law we will provide the Course with reasonable skill and care, consistent with best practices and standards, and in accordance with any information provided by us about the Course and about us.
5.2 —We will make every reasonable effort to provide the Course on time but will not be responsible for any delays if the event is outside our control.
5.3 —If we require any information or action from you in order to provide the Course, we will inform you of this as soon as reasonably possible. If the information or action required of you under this sub clause is delayed, incomplete or otherwise incorrect, we will not be responsible for any delay caused as a result. If additional work is required from us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on your part we may charge you a reasonable additional sum for that work. In the circumstances for example where there is a delay in you sending us information or taking action required under this sub clause, we may suspend your permission to attend the Course (and will inform you of that suspension in writing).
5.4 — In certain circumstances for example where we encounter a technical problem we may need to suspend the Course in order to resolve the issue. Unless the issue is an emergency and requires immediate attention we will inform you in advance in writing before suspending the Course.
5.5 — We always use reasonable efforts to ensure that our provision of our Course is trouble free. If, however, there is a problem with the Course please inform us as soon as possible and we will try to remedy problems with the Course as quickly as is reasonably possible and practical.
5.7— We will not charge you for remedying problems under this clause 5 where the problems have been caused by us, any of our agents or employees or subcontractors or where nobody is at fault. If we determine that a problem has been caused by incorrect or incomplete information or action provided or taken by you, clause 5.3 will apply and we reserve the right to charge you for remedial work.
Legal Rights
6.1—As a consumer you have certain legal rights with respect to the purchase of the Course under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. For details of your legal rights and guidance on exercising them it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.
Course Places And Deposit
7.1—All Course places are subject to availability and are on a first-come first-served basis, subject to your generally being able to demonstrate at least 2 years experience practicing yoga on a regular basis.
7.2—We will be pleased to accept your Application for a place on the Course in accordance with clauses 4.2 and 4.3 above. Upon our acceptance of your Application, you will become liable to pay the Deposit, which is strictly non-refundable and thereafter pay the balance of the Fees in accordance with Clause 8 below. The Deposit must be paid within 14 days of our acceptance of your Application at our studios. If you fail to pay the Deposit within that timescale, your place on the Course will be offered to another applicant.
7.3—Payments must be made via a bank transfer and you will be issued an invoice which will include payment terms.
Course Fees
8.1—The Course Fees detailed on the Website are subject to change from time to time and are indicative only.
8.2—The cost of the Course will be clearly provided to you prior to you submitting your Application. If you do not pay the Deposit within 14 days of acceptance to the Course, any place we may be able to provide to you may be subject to a change in price if we subsequently alter the Course Fees (after the date of acceptance but before payment of the Deposit). We shall notify you of this in writing. The balance of the Fees is payable after you successfully complete the Suitability Interview at a date that we shall notify you.
8.3—A payment plan in respect of the Course Fee may be available to individuals in certain circumstances. If a payment is not paid on the pre-agreed date you will be subject to an administrative fee of £35.00 (this applies to individual/and all late payments).
8.4—In addition to the fees outlined in clause 8.3 Interest will be payable by trainees on any overdue amounts payable to us pursuant to this agreement at the rate of 2% a year above the base lending rate of HSBC Bank Plc from time to time. This interest shall accrue on a daily basis from the due date of payment until the date of actual payment of the overdue amount, whether before or after Judgement. You must pay us the interest on any overdue amounts together with the administrative fee of £35.00 and the overdue amount if you wish to continue with the course. Failure to rectify late payments within 14 days will result in you being unable to attend course hours which would result in you being unable to qualify – you will still be liable to pay all course fees and any additional charges (as outlined in Clause 8.3) associated with your place on the course.
8.5—If you are a Business then all payments for Course Fees are due within 14 days of invoice.
8.6—Yoga Kula reserves the right to charge interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on any amounts overdue for bookings made by Businesses. If you have not paid the Course Fees by the start date of the Course we reserve the right to withdraw your place on the Course and charge you a cancellation fee in accordance with Clause 9. Please note administrative charges as outlined in Clause 8.3 are still applicable for course places booked by businesses.
8.7—Your place on the Course may be at risk if you do not pay the Course Fees or outstanding fees when due. In addition, we reserve the right to pursue a claim against you for any outstanding fees and losses arising from any delayed or deferred payment. We also reserve the right to pass on your debt to our appointed recovery specialists who will recover the funds on our behalf: this route will inevitably incur additional charges and fees.
Cancellations
9.1—Once a Business application has been accepted for a Course then there are no cancellation rights available. Businesses placing bookings can substitute a person from the same organisation providing the substitute is accepted by us in accordance with clauses 4.2 and 4.3. It is the responsibility of the Business to ensure that any Learning Materials supplied are passed to the new attendee. If we are required to re-issue Learning Materials, these will be chargeable in accordance with the fees set out in the Addendum.
9.2—In respect of Individuals in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, where the Agreement is reached:-
9.2.1—on our premises, you cannot take advantage of the Cooling-off rights contained within the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, but may cancel otherwise in accordance with clauses 9.4 to 9.7 below.
9.2.2—outside of our premises, you may cancel the Agreement in writing via email to info@yogakulaleeds.co.uk. This communication must be submitted within 14 days of the date your Course booking was made (“Cooling-off Period”).
9.3—If you cancel a Course under clause 9.2.2, you will be entitled to a refund of all monies paid [save for the Deposit] within 14 days of receipt of your cancellation communications as outlined in clause 9.2.2.
9.4—If you cancel a Course after the end of the Cooling-off Period, but more than 60 days prior to the commencement of a Course, then you will be liable to pay a sum equal to the difference between the deposit paid and 50% of the total Course Fees.
9.5—If you cancel a Course within 60 days of the Commencement Date of the Course then you are liable to pay all Course Fees.
9.6—If your Commencement Date is within 14 days of the date of your booking is made, your legal right to cancel this agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will not apply.
9.7—If you attend any of the Course, you waive your right to cancel this agreement. In cases of serious illness, injury, pregnancy, redundancy or similar, we shall have the right at our sole discretion to defer your Course to a subsequent year (if a course is running and subject to availability) You will not receive a refund of any course fees.
9.8—If we have provided you with Course Materials, you must return these to us within 7 days of your cancellation date. If you do not return the Course Materials, or they are returned damaged, you will be liable for the cost of replacing them. Course Materials will be charged at the rates shown in the Addendum. We reserve the right to amend from time to time fees shown on the Addendum and will notify you 28 days prior to any change.
9.9—If we reserve you a place on a Course and you fail to attend without formal cancellation pursuant to Clauses 9.3, 9.4, 9.5 or 9.6, you will be liable for the entire Course cost, irrespective of whether you intend to complete the Course at a later date or not.
Online Learning
10.1—The Course may involve online learning programmes in addition to practical and tutor contact sessions. Accordingly, we shall provide you with a username and password to access the relevant part of the Website or any relevant external platform provider.
10.2 – Access to the online learning platform is restricted to a specific time frame which we will notify you in writing within the platform.
10.3 – In the unlikely event that we are unable to access the face to face studio for any reason, teachings will be delivered online via Zoom software until we are able to gather again.
10.4—Use of the Website will also be subject to the Website terms and conditions of use that can be viewed via the Yoga Kula website.
Course Materials
11.1—The Course Materials will be at your risk from the time of receipt.
11.2—Ownership of the Course Materials will only pass to you when we receive full payment of all sums due from you in respect of the Course.
11.3—We are the owner or the licensee of all intellectual property rights in the Course Materials and all rights in the design text graphics and other material on the Website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
11.4 —Where Course Materials are provided online or by email you may print off copies, and you may download extracts of any page(s) for learning purposes only. You must not modify the paper or digital copies of any of the Course Materials we have sent to you or you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
11.5—You must not use any part of the Course Material or any information on our site for commercial purposes.
11.6—Replacement Course Materials are available upon request but only when the fees set out in the Addendum have been received by us.
Course Venue & Dates
12.1—Yoga Kula reserves the right to change Course venues and dates. This is usually done to ensure that the high standard of training associated with Yoga Kula is maintained. In the event of any changes, we will use all reasonable endeavors to minimise disruptions to your learning and will inform you in writing or by telephone.
12.2—Venues and accommodation are provided by and subject to the terms and conditions of the providers. You must ensure that you observe all requirements of those providers, particularly as regards health and safety.
12.3- If due to government-imposed social restrictions we are unable to attend our scheduled residential weekends as planned we will instead run them at the Yoga Kula studio or if this is not possible via Zoom. As the costs of running a residential and a studio weekend are similar and we would incur time costs to make said venue and timetable changes there would be no fees to be reimbursed due to such/or any venue changes. The fees remain the same.
Limitation Of Liability
13.1—We shall not to the extent permitted by law be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, loss of anticipated savings, loss of data or waste of time).
13.2—Nothing in these terms and conditions shall be construed so as to exclude or limit our liability for death or personal injury as a result of our negligence nor any liability for fraudulent, misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
13.3—Nothing in these terms and conditions shall affect your statutory rights as a consumer under the Consumer Rights Act 2015, Consumer Contracts (Information Cancellation and Additional Charges) Regulations 2013.
Events Outside Our Control
14.1—We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that are caused by events outside our reasonable control (“Force Majeure Event”).
14.2—A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation), the following:
14.2.1—Strikes, lock-outs, or other industrial action; or civil commotions, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
14.2.2—Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
14.2.3—Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
14.2.4—Impossibility of the use of public or private telecommunications networks.
14.3—Our obligations to you are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions can be performed despite the Force Majeure Event.
Your Responsibility
15.1—It is your responsibility to attend the Course that you have booked with us. We cannot and will not be liable or responsible for any failure on your part to attend part or all of a Course that you have booked, irrespective of the reason(s).
15.2—The course is not easy and it is your responsibility to commit the requisite level of time and effort to your studies to enable you to achieve the requirements of the qualification, as dictated by the awarding organisation Yoga Alliance Professionals. While we will endeavor to support you as best as we can throughout your Course, we cannot accept any liability for any shortfall on your part to achieve the required assessment standards.
15.3—You are responsible for ensuring that you complete your Course within the allocated time frame.
15.4 —It is your responsibility to ensure that all of the assessments and assignments you undertake are entirely your own work. Any proven incidences of plagiarism within any assessment will result in possible sanctions being imposed on you. Such sanctions could include but are not limited to re-assessment charges being levied, the re-completion of all course assignments or your removal from the Course. In the event that you are removed from the Course, you will not be entitled to a refund of any monies paid and will still be liable for any outstanding fees due. We will also be required to disclose such malpractice to the awarding organisation, who may also prevent you from accessing a course with another provider.
Information And Data
16.1—Any personal information or data supplied by you in your Application (as defined by the EU General Data Protection Regulation (GDPR) 2016/679) will only be used to fulfill our obligations under the terms of this Agreement. We will ensure that we are fully compliant with the provisions of the GDPR.
16.2—In fulfillment of our obligations under the GDPR we will have such systems in place to ensure:
16.2.1— Full compliance with the GDPR;
16.2.2 —Compliance with the 6 Privacy Principles of the GDPR;
16.2.3 —Compliance with the 8 Rights that you have under the requirements of the GDPR;
16.2.4 —The reliability of all our employees and subcontractors who may be involved in processing personal information and data
16.3 —Any information and data provided by you in your Application or throughout the delivery of the Course shall be stored within our information systems. By making an Application you consent to this information and data being stored.
16.4 —We will take all reasonable precautions to preserve the security and integrity of any information or data you supply to us to prevent any corruption, loss, damage, destruction or breach.
16.5—As is our duty as a Data Controller, we will take all reasonable steps to ensure that all of our agents, partners, sub-contractors and awarding bodies (herein referred to as “Data Processors”) comply fully with all of the provisions set out above whenever they are required to process your information and data as part of this Agreement. All of our Data Processors are required to sign a written contract outlining their responsibilities and liabilities before they are permitted to process your information and data.
16.6—For more information on our data protection provisions, look at our Privacy Policy which you will find by visiting https://www.yogakula.co.uk/privacy-policy;
Legal
17.1—Notification of queries or complaints must be made to Yoga Kula in writing within 7 days of receipt of the Service and or invoice whichever is the latter.
17.2—Any indulgence, relaxation or non-enforcement by Yoga Kula of Yoga Kula’s rights under these terms and conditions shall not act as a waiver of and shall be without prejudice to those rights.
17.3—If any Court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
17.4—A person who is not a party to the agreement made between you and Yoga Kula has no rights under the Contracts (Rights of Third Parties) Act 1999 in respect of such agreement and/or these terms and conditions.
17.5—These terms and conditions shall be governed by and enforced in all respects in accordance with English Law and the parties submit to the exclusive jurisdiction of the English Courts.
17.6—For clarification on any of the aforementioned terms and conditions, please contact Yoga Kula in writing at;
Suite 2a, Chapel Allerton House, 114 Harrogate Road, Chapel Allerton LS7 4NY
Email: info@yogakulaleeds.co.uk
Phone: 07445 625645
ADDENDUM TO THE GENERAL TERMS OF BUSINESS
This addendum sets out our fees in respect of the products and Course outlined in our Terms of Business.
REPLACEMENT LEARNING MATERIALS:
Replacement learning materials will be chargeable at the following rates:
Training manual: £50.00
*inc of UK postage.
CERTIFICATES:
Certificates will be charged at the following rates:
Replacement certificates: £45.00
PRACTICE EXPERIENCE:
Trainees embarking on the Yoga Kula Teacher Training Course should have at least 2 years experience practicing yoga on a regular basis.
ATTENDANCE AND ASSESSMENT:
Trainees will be required to attend at least 90% of the course to be eligible to pass.
All assessments must be completed/handed in within the 18 month duration of the course unless a prior agreement has been made. Extensions will only be granted due to the occurrence of unforeseen circumstances beyond the control of the student and are given at our discretion.
We expect that over the duration of the course trainees develop an almost daily self practice (5 days per week 20 mins plus) which will be recorded in their reflective journal.
APPLICATION AND BOOKING PROCESS:
To start the application process please visit https://www.yogakula.co.uk/yk-teacher-training
Fees include training and assessment by a qualified Yoga Alliance Professionals SYT.
Two residential weekends in a nearby location. The cost of food and accommodation for the residential weekend are covered by the course fees. All trainees will be given a trainee membership to Yoga Alliance Professionals for the duration of the course and will be able to be insured by Yoga Alliance Professionals for the duration of the course so trainees can begin to teach mid-way through the course. It is the trainee’s responsibility to abide by the terms of their trainee insurance. Upon graduation trainees will be eligible to upgrade their membership from a trainee to an associate level 1.
Trainees will be provided with a manual on weekend 1 to support learning during the course
The course fees do not include the cost of travel to any of the locations used during the course
Trainees will not be provided with food or snacks during the course
Trainees will be responsible for the purchase of books featured on the essential reading list to support their study
Trainees are requested not to make tea during weekends - this will be allocated to one trainee and will be provided during allocated breaks only, please bring your own tea supply in a flask if you wish to drink tea more frequently during the weekends
Refund Policy
Payment of the deposit is required following a successful application and this will secure your place on the course. All deposits are strictly non-refundable
The course fees once paid are nonrefundable outside of any ‘cooling off ‘ period
Trainees needing to withdraw must do so in writing and provide a reason for the withdrawal.
Please contact Yoga Kula for further information or in the event of needing to withdraw from the course: ttc@yogakulaleeds.co.uk
Course Cancellation
If the course is cancelled for reasons beyond our control we will let Students know by August 1st 2023 and full refunds will be given including deposits.
Complaints Procedure
If any trainee is not satisfied by the way they have been treated or by the tuition received from Yoga Kula then they do have the right to complain. All complaints will be investigated fully and fairly. There are two stages to the procedure:
Stage One:
In the first instance, it is the responsibility of the trainee to make an attempt to resolve the issue with the trainer, mentor or individual involved or approach a member of Yoga Kula Staff.
Stage Two:
If stage one is not resolved successfully the next stage of the process would be to make a complaint in writing to info@yogakulaleeds.co.uk or Yoga Kula, Suite 2a, Chapel Allerton House, 114 Harrogate Road, Chapel Allerton, LS7 4NY. Your complaint will be acknowledged, in writing, as soon as possible and we will detail in our response the name, address and telephone number of the person who will be investigating the complaint. Please detail within your written complaint whether you would like an advocate to be involved to support you through this process. We will investigate your complaint and keep you informed, at regular intervals, as to how the investigation is progressing and of timescales where appropriate. It may be necessary to ask for further information during the course of this investigation and we may need to involve the Yoga Kula Board and Yoga Alliance Professionals if we deem this is necessary to find resolution.
Following the conclusion of this investigation you will receive a written response which will include details of whether our complaint is being upheld or not, the reason for this decision and a possible route forward.